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- What if Customers Started Saying No to AI? - Slashdot
An artist cancelled their Duolingo and Audible subscriptions to protest the companies' decisions to use more AI "If enough people leave, hopefully they kind of rethink this," the artist tells the Washington Post And apparently, many more people feel the same way In thousands of comments an
- Customer Success Stories: Examples That Attract New Customers
Throughout the program, she started sharing on LinkedIn She began slowly at first, then more confidently, started receiving messages from people saying they had been feeling the same way too, and signed her first few clients not because she had everything figured out, but because she was finally showing up as herself
- What customers really mean when they say. . . - csinsider. co
Your customers aren't trying to mislead you They're just being human They say "everything's fine" when they're overwhelmed with bigger issues They say "we'll think about it" when they need time to build internal consensus They say "just checking in" when they're feeling forgotten Most CSMs take these phrases at face value The best ones dig
- Differentiating between what customers say vs. what they . . .
The companies that succeed in interpreting the real meaning behind customer feedback are the ones that will build stronger, more loyal customer relationships in the long run Top 10 Examples: What Customers Say vs What They Truly Mean This illustrates the difference between what customers often say and what they may truly mean:
- What Customers Aren’t Saying (But You Should Be Hearing)
The customer saying, “We went with another vendor because of price ” But when you learn to hear what isn’t being said, you start to see the real story and build marketing, messaging, and
- Understand What Your Customers Are Saying (Even When Its . . .
Remember when customer feedback was all neat multiple-choice surveys and properly punctuated complaint letters? Those days are long gone Today's customers write exactly how they speak, whether they're filling out surveys, sending emails, or posting on social media This shift has created a couple of challenges for customer experience teams: 1
- The Why, What And How Of Customer Experience As A . . . - Forbes
Continuously listening to customer and employee voices is just a start It’s a no-brainer to focus on what your customers are saying online or on customer service calls, but integrating that
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