|
- Chapter 3- Verbal Communication Skills Flashcards - Quizlet
Study with Quizlet and memorize flashcards containing terms like Dialogue used to enhance relationship, show civility and build rapport is known as _____ , When approached by a customer wanting to return a product, which response by a cashier would be best?, _____ is the practice of a message receiver giving back in his or her own work what a send said and more
- Chapter 14 Flashcards - Quizlet
Study with Quizlet and memorize flashcards containing terms like If you do not recognize the name of the patient calling the most appropriate response is, if a patient was over charged for services the appropriate response is, which type of call must be immediately routed to the provider and more you know immediately that the caller is
- MGMT 150 MANAGING CUSTOMER RELATIONS Flashcards - Quizlet
Study with Quizlet and memorize flashcards containing terms like When taking a message from a caller for another person, be sure to: 1) note the time and date the message was taken 2) include the name of the caller's organization if appropriate 3) get the full name and correct spelling 4) All of these , When handling a very upset caller: 1) say "I know what you mean" when they complain
- 213 - Ch. 14 Quiz Flashcards | Quizlet
Study with Quizlet and memorize flashcards containing terms like When you are respectful of a caller, which of the five C's of communication do you exhibit?, The appropriate way to deal with a caller who refuses to identify himself is to ___, When you answer the phone, you know immediately that the caller is angry Without identifying herself, the caller begins shouting at you that she had
- Module 9 Quiz: Customer Service and Telephone Skills
Study with Quizlet and memorize flashcards containing terms like When should a customer typically receive a call from a customer service representative?, Which of the following notes should be written down during a customer service call? Select all that apply , True or False: To be present is to stop talking and simply listen to what the customer is saying and more
- Refund Scams: Warning Signs and How to Avoid Them - Fiscal Tiger
In order to give you this refund, they will ask for remote access to your computer and your bank account Either by manipulating the code on your bank account web page or by moving money between your accounts, they will make it appear as though they have deposited way too much money as a part of your “refund ” For example, $4,000 instead of
- Phone Scams | Consumer Advice - Federal Trade Commission
Scammers might pretend to be law enforcement or a federal agency They might say you’ll be arrested, fined, or deported if you don’t pay taxes or some other debt right away The goal is to scare you into paying But real law enforcement and federal agencies won’t call and threaten you You don’t need to decide now
- The Top 10 Causes of Customer Disputes How to Fix Them - Chargebacks911
The bank will do a brief, initial investigation of the customer’s claim They may submit a transaction inquiry through Order Insight(for Visa transactions) or Consumer Clarity(for Mastercard) to try and get more information from you Failing that, the initial complaint may then proceed to a chargeback
|
|
|