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- Platform | Directly
The Directly OnDemand platform is a powerful combination of AI, machine learning and predictive technology that delivers remarkable customer experiences We seamlessly integrate into your existing contact center technology stack and provide actionable reporting and analytics on performance
- Directly - On Demand and Automated Customer Support
Unlike traditional outsourced contact centers, we prioritize aligning your investment directly with business outcomes Our pay-for-performance model ensures that experts are compensated only when they successfully resolve an issue—without the need for an agent
- Careers - Directly
Why Directly? Join us as we transform the customer service industry We’ve got an amazingly talented team focused on collaboration and melding together creativity, technology, and data-driven insights
- Our Experts | Directly
The Directly OnDemand network includes thousands of on-demand experts who resolve support issues and author support content while being compensated based on performance
- Privacy Policy - Directly
We may share your personal data with our subsidiaries to process it for the purposes of inter-group administration and to deliver products or services where elements of these are provided by group companies other than those with which you have directly contracted
- Reports Webinars - Directly
Directly OnDemand Resources For all the latest best practices and resources related to customer service and the modern contact center
- Tech | Directly
Resolve questions related to troubleshooting, product releases, bugs, account billing questions, and much more
- Workforce Augmentation - Directly
Launch a program in a matter of days Watch customer satisfaction rates skyrocket, while response times and contact center volume plummet Once configured, our system continuously optimizes routing and performance, improving key metrics including CSAT, response time, and resolution rate
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