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Hi Team, We need suggestions from the community regarding our Genesys Cloud Edge connectivity design Current Environment: In our call center, we are using Genesys Cloud for both inbound and outbound calls, along with on-premises Edges We have
- Virtual agents redefined with agentic AI | Genesys Cloud - Main
Genesys Cloud™ Agentic Virtual Agent, powered by large action models, was recently named an Enterprise Connect Best of 2026 finalist, recognizing a new era of AI that can autonomously act and resolve customer needs across channels
- Genesys Cloud Release Notes | April 6th 2026 | Workforce Engagement . . .
Genesys Cloud – April 6, 2026 Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule For more information, see the Genesys Cloud release schedule Share a single contact list across multiple active campaigns Outbound Campaigns Dialer Customer engagement Administrators can now associate a
- Genesys Cloud Release Notes | March 2nd 2026 | Workforce Engagement . . .
Genesys Cloud – March 2, 2026 Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule
- Genesys Cloud Release Notes | February 23rd 2026 | Workforce Engagement . . .
Genesys Cloud – February 23, 2026 Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule
- Agents randomly going into Not Responding status without being alerted . . .
We believe it's important for Genesys to acknowledge these challenges more openly, and to consider complementary approaches-such as native voice runtimes or modular desktop components-that could enhance stability without compromising the core cloud-native foundation
- Genesys Cloud CX Release Notes - February 23, 2026 | Genesys Cloud CX . . .
Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule For more information, see the Genesys Cloud release schedule
- Genesys Cloud Release Notes | April 13th 2026 | Workforce Engagement . . .
Genesys Cloud – April 13, 2026 Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule
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