- Route: Track Everything In One Place
Track Everything You Order in the Route App Get shipping notifications and real-time status updates on any delivery
- Route
Resolutions taken by Route’s team directly are marked as “Route Refunded” or “Route Replacement”, and no reimbursement is needed for these resolution types, as Route has paid this money directly
- How Route’s claims process works – Route
If it qualifies for coverage, Route automatically initiates whichever resolution your customer selected during the claims filing process—a replacement order, refund, store credit, gift card, etc , based on your store preferences—using our proprietary Automated Issue Resolution technology
- Route
Search for answers to common problems and get support from our team
- What does my tracking status mean? – Route for Shoppers
Route Shipping Protection does not cover packages detained by customs “Seized by Law Enforcement” Your package has been seized by federal or local law enforcement due to a suspected violation, including suspicion of illegal substances, counterfeit goods, or prohibited items
- Route for Shoppers
Search for answers to common problems and get support from our team
- Shopper FAQs – Route for Shoppers
Route is a package tracking and shipping protection provider We support brands by protecting their customers’ online orders from damage, loss, and theft If something goes wrong, customers (that’s you!) can quickly and conveniently resolve their issue in just a few steps
- File and manage claims – Route for Shoppers
How Route’s claims process works; Refunds, reorders, and other claims resolution options; How to access refunds in PayPal, Venmo, and more; What if I already initiated a chargeback with my bank? Why do I need an online notarized incident statement? A guide to the notarization process with OneNotary
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