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- Route: Track Everything In One Place
See everything Route has to grow your business Route offers shipping protection, fast issue resolution, package tracking, product recommendations, and carbon neutral shipping
- Route Track: Package Tracking For the 21st Century
Generic tracking pages kill post-purchase engagement With Route, customers track 11+ orders per month and check their package status 8-10 times Keep your brand top-of-mind and direct customers back to your site with immersive tracking that converts
- Route
Resolutions taken by Route’s team directly are marked as “Route Refunded” or “Route Replacement”, and no reimbursement is needed for these resolution types, as Route has paid this money directly
- Route
Search for answers to common problems and get support from our team
- Deadlines to file a claim – Route
All claims for orders covered by Route Shipping Protection must be filed in accordance with specific time frames and deadlines This includes any claims filed by your customer, or filed by you on your customer’s behalf
- Route for Shoppers
Search for answers to common problems and get support from our team
- File and manage claims – Route for Shoppers
How Route’s claims process works; Refunds, reorders, and other claims resolution options; How to access refunds in PayPal, Venmo, and more; What if I already initiated a chargeback with my bank? Why do I need an online notarized incident statement? A guide to the notarization process with OneNotary
- Shopper FAQs – Route for Shoppers
What is Route? Route is a package tracking and shipping protection provider We support brands by protecting their customers’ online orders from damage, loss, and theft If something goes wrong, customers (that’s you!) can quickly and conveniently resolve their issue in just a few steps
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