- Route: Track Everything In One Place
See everything Route has to grow your business Route offers shipping protection, fast issue resolution, package tracking, product recommendations, and carbon neutral shipping
- How Route’s claims process works – Route
If it qualifies for coverage, Route automatically initiates whichever resolution your customer selected during the claims filing process—a replacement order, refund, store credit, gift card, etc , based on your store preferences—using our proprietary Automated Issue Resolution technology
- Deadlines to file a claim – Route
All claims for orders covered by Route Shipping Protection must be filed in accordance with specific time frames and deadlines This includes any claims filed by your customer, or filed by you on your customer’s behalf
- Route
Resolutions taken by Route’s team directly are marked as “Route Refunded” or “Route Replacement”, and no reimbursement is needed for these resolution types, as Route has paid this money directly
- What does my tracking status mean? – Route for Shoppers
If you purchased Route Shipping Protection and your package is lost, stolen, or damaged on its way back to the brand or retailer, please file a claim “Held by Customs”
- Route for Shoppers
Search for answers to common problems and get support from our team
- Route
Search for answers to common problems and get support from our team
- How much does Route Package Protection cost? – Route
How much does Route Package Protection cost? Route Package Protection covers lost, damaged, or stolen items and can be purchased by your customers during the checkout process with our opt-in and opt-out coverage options
|