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Azienda News:
- Support Home Page
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- Live Experience fails to load and is prompting for login credentials
The behavior is occurring due to the X-Frame-Options present in the Browser User Interface (BUI) disallowing the address the SSO is initiated from In order to resolve this, you will need to add the URL of the SSO redirect to Live Experience to a custom configuration setting, CUSTOM_CFG_BUI_IFRAME_DOMAIN_LIST, and update the SSO_SAME_SITE_ATTR configuration setting
- CX Service Strategic Initiative Update
SSO Support for CP Admin login 25B: Customer Portal SSO login: Customers can now use Single Sign-On (SSO) for seamless and secure access to Customer Portal (CP) ci admin pages
- Oracle B2C Service Accelerators | Oracle B2C Service
These innovations have the power to transform the way the companies envision their service interactions and catch up with fast-changing customer behavior The Incident Classifier Accelerator for Oracle B2C Service provides a starting project for building AI ML solutions by integrating with Oracle Cloud Infrastructure (OCI)
- Retrieving a complete SOAP envelope | Oracle B2C Service
In some cases, the SOAP request may be made from a server that cannot have any of these tools installed If this is your situation, you will need to work with your IT or development teams to determine another method for retrieving this information Please keep in mind that a complete SOAP envelope is the only method by which Oracle B2C Service Technical Support is able to troubleshoot SOAP
- Support Home Page
We're currently piloting a new B2C feature as part of our commitment to delivering the highest quality support Thank you for your understanding during this evaluation period If you're unable to complete the CAPTCHA, please contact our support team at support@mailac custhelp com
- 特定の日にアンサーを自動的に公開する | Oracle B2C Service
環境: プライベートステータスタイプのアンサー Oracle B2C Service, すべてのバージョン 解決策:
- When using the Custom Deployment options, files are being written to . . .
While the Custom Deployment Options can be set at the profile level or site level, until an agent enters their credentials during login the normal ClickOnce deployment process runs That process will place some core application files in the agents local AppData folder It is not possible to change this default location
- Reporting on contacts who submit answer feedback ratings in Customer . . .
Environment: Analytics, Customer Portal page sets Oracle B2C Service Resolution: Oracle B2C Service Analytics gives the ability to build a custom report that uses the clickstreams table to show specific contacts who have left answer feedback, including the answer ID, answer summary, answer rating, timestamp, and contact information This data is available whether or not an incident was created
- Moving a public answer up or down in the display order
Multiple Interfaces: If you have multiple interfaces on your site, the scores for answers are not tracked for individual interfaces That is, when you place or fix an answer's display position, the score or computed score is affected based on all public answers in the database, not just the answers published to a specific interface
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